http://www.dddecisions.com/blog This is a discussion of Lean Six Sigma and its relevance to current events and our training and consulting experience. Fri, 22 Jan 2010 03:51:11 +0000 http://backend.userland.com/rss092 en We are in the middle of a “teachable moment” customer service situation.  Out dishwasher died so after exhausting my ability to troubleshoot the fault, we called for service.  We purchased the dishwasher from a nationwide retailer that is known for high quality hand tools as well as appliances.  ... http://www.dddecisions.com/blog/uncategorized/awash-in-waste-%e2%80%93-the-dishwasher-saga/22/  After a busy day in meetings, I'm back in my home office, cozy in my sweat pants and reflecting on the day's activities.  This morning my husband and I had coffee with an associate who is in the process of starting a consulting business.  I really enjoyed talking with him and trading information ... http://www.dddecisions.com/blog/leadership/quality-is-freedom/21/   Top 10 signs that you might need Lean....10.  You can't leave the building you work in without employees calling asking you what to do (including evenings, weekends and holidays). 9.   You don't smile anymore because you've cancelled more than 3 dentist appointments because there was a crisis at work. 8.    You've ... http://www.dddecisions.com/blog/uncategorized/the-top-10-signs-that-you-might-need-lean/20/ At the September 24 Union County Chamber of Commerce's Legislative Breakfast, State Representative David Burke emphasized the importance of process improvement to Ohio's manufacturing competitiveness.  Burke talked about reducing waste and improving flow to reduce manufacturing costs.  He described his experience touring area manufacturing plants and learning how they're striving to ... http://www.dddecisions.com/blog/lean-six-sigma/politicsyou-cant-not-care-anymore/17/ I just watched a Guinness world record in egg tossing being beat on Fox News.  In case you had something better to do before church on Sunday morning of Labor Day Weekend, I’ll describe it.  Allison Camerota and Clayton Morris took on Ashrita Furman and an unnamed assistant in side-by-side ... http://www.dddecisions.com/blog/lean-in-life/new-egg-tossing-record/16/ Today I learned to be a race timer.  On August 1, I’m helping with a 5K to benefit the Union County Humane Society.  So today I helped out at another local 5K to learn the ropes.  The guys from the Columbus Running Company are awesome – so willing to help ... http://www.dddecisions.com/blog/lean-six-sigma/timing-the-race/15/ Recently we took our 11 year old truck to a shop so they could figure out what was wrong with it.  Rob was out of town, we wanted to sell the truck and paying someone to nail down the ongoing problem it was experiencing seemed like the logical thing to ... http://www.dddecisions.com/blog/uncategorized/troubleshooting/14/ My husband of almost 23 years probably won’t appreciate the format of this topic.  I’ll say that right up front.  But I’m sure he’ll appreciate the meaning, given that he’s a Master Black Belt.  So here goes…This morning (in the shower, no less) I found myself thinking about how often ... http://www.dddecisions.com/blog/data-driven/data-are-like-men/13/ Last week in a Black Belt class we were discussing project management techniques to help belts keep their projects on track.  The Issue and Action Item list, an oldy but a goody, was covered and one of the BB's brought up how her MBB calls it an Opportunities List.  Let's ... http://www.dddecisions.com/blog/leadership/issues-and-action-items/12/ This week Rob and I went to Orlando to a WCBF Lean Six Sigma conference.  We heard some great speakers, met some cool people and had the opportunity to hang out with one of our Green Belts from ECOT in Columbus, who presented her team's project on a story board. ... http://www.dddecisions.com/blog/lean-six-sigma/airport-security/11/